Robotic order processing at EPA

The Customer

EPA NV is a dynamic and innovative SME that is specialized in linking industrial consumers and decentralized production on the electrical distribution network.

The focus is on medium voltage installations in all its facets. EPA works exclusively business-to-business and, under the motto “we walk the talk”, industrial customers are guided in defining their electrical energy supplies.

EPA is a knowledge-oriented contractor that offers high-quality solutions thanks to a professional organizational structure with space for research and implementation projects

The Challenge

EPA sales teams were faced with repetitive work related to the administration of quotations and orders. Due to the fact that the application for managing quotations (CAFCA) and the ERP (adsolut) were not integrated, sales people needed to copy-paste data between these applications to enter new orders or accepted quotations into the system. Such administrative tasks had no added value and created unnecessary delays.

The Solution

Robonext has implemented an RPA robot that processes the orders that are received as a pdf attachment via email. The robot reads the content of the PDF with Optical Character Recognition (OCR),  extracts the quotation number, changes the status in the quotation system and subsequently enters the order into the ERP.

The Results

Thanks to RPA, EPA’s sales teams can now focus on serving the customer instead of performing repetitive work.

In the words of Jacky Dreesen, CEO:

” EPA uses various specific software platforms that do not communicate with each other. Registering customer orders requires input in various systems with a large margin of error and a lot of administration as a result.

Robonext has analyzed these processes and automated them neatly with their robot.

The error burden has been reduced to zero and the administrative burden decimated.

With its applications, robonext is the epitome of continuous improvement, and perfectly in the line with the guiding principles at EPA.”