What is Robotic Process Automation (RPA)?

Robotic Process Automation (RPA) is an innovative software technology that allows you to automate repetitive business processes. RPA software consists of virtual robots that mimick and augment the actions of your employees in digital systems. Like your employees, RPA robots log into applications, navigate through user interfaces, move files, extract, copy and paste data and make calculations. With RPA, you can essentially automate tasks in every application that your employees use: SAP, Excel, CRM, web browsers, Citrix, etc. RPA robots typically perform a wide range of high-volume, repetitive tasks such as searching records, filling out forms and generating reports. RPA offers your company the ability to change its processes quite quickly, with limited upfront investments.


Value of RPA for your company

Robotic Process Automation generates value for your company in the following ways:

Employee Job Satisfaction

RPA relieves your employees of the dull and repetitive aspects of their job. They will be able to focus on serving your customers and adding value for your business.

    Customer Satisfaction

    RPA ensures that your business processes will be faster and more effective, resulting in more satisfied customers and growth for your business.

    Return on Investment

    RPA has limited upfront investment and RPA robots are able to perform the work of several employees at a much lower cost.

    Compliance & Reporting

    RPA robots perform business processes in accordance with existing regulations and standards, without mistakes.

      Smooth Implementation

      RPA is non-intrusive and quite straightforward to implement. It can be integrated in existing IT infrastructure without disruption to underlying systems.

      Ability to scale and manage

      RPA software can be scaled to add robots and processes. The best RPA platforms allow you to easily monitor and orchestrate your digital workforce


      Applications of RPA

      Essentially every process that is repetitive, rule-based and high volume is a candidate for automation with RPA. Therefore, you can imagine that there is a wide variety of RPA applications for various corporate functions and industries. Some RPA use cases are shown in the table below. Contact us to find out what RPA can mean for your business


      » Billing & collections

      » Employee onboarding » Handling service requests
      » Accounts receivable & accounts payable » Payroll processing » Managing service orders
      » Journal entry processing » Recruitment processes » Customer records management
      » Tax management » Updating employee records » Processing claims
      » Financial and external report generation » Compliance reporting » Comprehensive logging of customer interactions
      » Planning, budgeting and forecasting » Benefits administration » Automate up-sell and cross-sell suggestions
      » Managing intercompany transactions » Time and attendance management » Customer onboarding

      » Generating bills of material

      » Managing inventory » ERP integration
      » Production planning » Handling delivery receipts » Data migration
      » Logging and documenting processes » Freight management » Service desk
      » Safety data management » Demand and supply planning » Application integration
      » Processing work orders » Preparation of manifests and delivery reports » File management
      » Quality reporting » Updating vendor records » Patching
      » Managing work instructions » Managing purchase orders » QA and testing


        » Billing & collections

        » Accounts receivable & payable

        » Journal entry processing

        » Tax management

        » Financial and external report generation

        » Planning, budgeting and forecasting

        » Managing intercompany transactions

        » Treasury processes

          » Recruitment processes

          » Employee onboarding

          » Payroll processing

          » Updating employee records

          » Compliance reporting

          » Benefits administration

          » Time and attendance management

          » Employee health & safety management

          » Employee development & training


          » Handling service requests

          » Managing service orders

          » Customer records management

          » Processing claims

          » Comprehensive logging of customer interactions

          » Automate up-sell suggestions

          » Customer onboarding

          » Processing claims

          » Processing product returns


          » Generating bills of material

          » Production planning

          » Logging and documenting processes

          » Safety data management

          » Processing work orders

          » Quality reporting

          » Managing work instructions


            » Managing inventory

            » Handling delivery receipts

            » Freight management

            » Demand and supply planning

            » Preparation of manifests and delivery reports

            » Updating vendor records

            » Managing purchase orders


            » ERP integration

            » Data migration

            » Service desk

            » Application integration

            » File management


            » QA and testing