Robotic Process Automation, an eierlegende Wollmilchsau?

If you believe all the marketing hype, Robotic Process Automation (RPA) comes close to the German concept of an 𝗲𝗶𝗲𝗿𝗹𝗲𝗴𝗲𝗻𝗱𝗲 𝗪𝗼𝗹𝗹𝗺𝗶𝗹𝗰𝗵𝘀𝗮𝘂 (literally “egg-laying wool-milk-sow”). Imagine that a pig could lay eggs and produce wool and milk at the same time. This freak of nature would be the perfect farm animal, but it goes without saying that such a creature does not exist.

Similarly, according to some, RPA only has benefits and advantages and can satisfy all your IT needs. When you read recent articles on RPA, you find stories of stellar Returns on Investment that are achieved in days, of RPA robots that are savings hundreds of thousands of hours of repetitive work after just a few weeks, of armies of citizen developers that can develop bots without any training.

“If it sounds too good to be true, it probably is… “

When applied to the right process, RPA can deliver real and substantial benefits. But apply it to the wrong case and RPA will only lead to disappointment and frustration. Therefore, a methodology to select the right use cases is an essential step to set up your RPA program for success.

Make sure to reach out to us if you need some help to identify the right processes for automation with RPA…

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